A message from MSC concerning COVID-19 and updated policies, procedures &
production-proven cutting equipment.
Dear MSC Valued Business Partners,
We truly value the safety and success of each of our employees, customers, and vendors. While COVID-19 information and guidelines are ever-changing, MSC will take a proactive approach to protecting our employees, customers, and vendors alike.
Our leadership team is meeting daily to review the evolving COVID-19 situation. Our goal is to minimize the effect on our current and future business interactions while protecting the health of all involved. Our operations continue to run as effectively as possible. In order for us to maintain our dedication to service and on time delivery, we have implemented as many remote service and engineering functions as possible. Our production, shipping, reception, parts and consumable departments, at both our Earth City MO and Loveland OH locations, are operational, therefore deliveries will continue without delay and no risk of part or consumable shortages.
Although we must postpone most of our on-site personal visits, we will continue to support our customers remotely. On-line training sessions have been developed that will help users of our equipment get operational quickly as possible. Similar preventative maintenance solutions have also been implemented which will allow our technicians the ability to troubleshoot and resolve remotely the majority of the issues associated so that companies can continue to operate with minimum production interruptions.
As you encounter changes in your product mix and faced with new and challenging applications, our experienced technical solutions team are ready to assist. MSC will leverage their knowledge base and hands-on approach offering accelerated technological solutions to help improve your manufacturing processes.
Manufacturers Supplies Company would like to highlight the incredible efforts that some of our current, and new customers, have instilled to restructure their production process to manufacture face masks and personal protective equipment. MSC is privileged to have the opportunity to assist our customers divert their production towards the manufacturing of equipment to help protect medical personnel and others from the virus.
We will continue to monitor local, state and federal mandates and keep you updated on any changes that may affect your project. Thank you for your continued support and flexibility as we work together to protect the safety, security, and success of our employees and yours!